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Transfers
My Transfer
SELECT THE ARRIVAL - DEPARTURE AIRPORT
TYPE OF SERVICE
PRIVATE -VAN
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DELUXE PRIVATE TRANSFER
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MERCEDES-BENZ SPRINTER
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TOP FAQ

Frequent Asked Questions from our guests. If you have an inquiry that isn't listed below, please contact us or check the complete FAQ page.

There are two ways for check out the cost of your transfer, First, please just go to our price list transfers cost.

Second, go to the transfer booking pageand just fill up the step 1 and you will see the cost for you specific transfer, also you always can contact us by our chat on live. We are ready to assist you!

For us, it's very important to provide you with the best possible service, for that reason, we suggest you to book your transfer service at least 24 hours before your flight or trip.

If you need to do a "last minute" booking, with about just 3-6 hours before you arrival to Cancun, please contact us directly to our email: meetplaya@gmail.com or if you prefer, you can call or chat with us directly via WhatsApp: +52 (1) 984 -137-9922 or by using the chat service we have in the BOOK NOW. Your "last minute Cancun Airport transfer" is 99.9% guaranteed.

When you arrive at the Cancun International Airport, it will take you approximately, from 30 minutes to 1 hour to do the immigration process and pick up your luggage.

Once you have passed the immigration process and claimed your luggage, you will walk through a hall for about 3-5 minutes, where you will see some kiosks on both sides with people who will offer you tours, tourist packages and taxi services. If you are not interested, please ignore them and continue walking to the end of that hall until you see the main glass door exit. When you cross this door and feel the hot Cancun weather, we'll be there waiting for you holding a pallet with the MeetPlaya name and logo along with the name you used to book your transfer service with us Terminal, 2-3-4.

You will receive a confirmation email with all the details about your reservation. In the same way, you can check out on My Transfer.

However, 24 hours before your trip you will receive an email to let you know is all set and the instructions of how you can find us at the Cancun airport. Likewise, for your return home, you will receive an email a day before from us letting you know the scheduled time for your pick up at the lobby of your hotel or any other place where you are or in case itinerary changes for your pick up.

Every day, from very early in the morning, we arrive to the Cancun Airport and check constantly the flight status of our booked clients. So, don't worry, whether your flight is moved earlier or delayed, we'll be there waiting for you. We won't let you down and that's 100% guaranteed.

Yes, you can! You will be able to pre-order it when filling out the booking form and we'll have it ready for you at your arrival at the Cancun Airport. Also, feel free to request us a 10-minutes stop at any gas station or liquor store during your transfer trip. We have welcome packages too! Would you like to know what do they include?

Making you feel safe and comfortable, as if you were at home, is one of the top priorities for us and the Cancun, Quintana Roo, government. We can assure you that you'll feel safe while enjoying the beauty and magic of all the places and tourist attractions that the Riviera Maya has to offer you.

...my hotel in the Cancun Hotels Area from the Airport? About 20-30 minutes.

...my hotel in Puerto Morelos from the Cancun Airport? About 20-25 minutes.

...my hotel in Playa del Carmen from the Cancun Airport? About 45-55 minutes.

...my hotel in Tulum from the Cancun Airport? About 1-hour and 20/30 minutes.

...my hotel in Playa Mujeres from the Cancun Airport? About 30-35 minutes.

...my hotel in Playa Maroma from the Cancun Airport? About 35-40 minutes.

...my hotel in Akumal/Puerto Aventuras from the Cancun Airport? About an hour.

The recommended arrival time at the Cancun Airport is 2 hours prior to your departure. Also, add the time it takes to transport you from the hotel to the Airport. So. we'll pick up with at least 3 hours before of your departure time.

Yes, we do. At the end of the transfer booking process, you will see an "Add Extras" option where you can select the quantity of booster car seats you need for your transfer. Just keep in mind this is an extra service that will have an extra cost per seat.

It should be mentioned that all our vehicles have comfortable seats with seatbelts. We can assure you that you and your family will be very safe with us during the route to your destination. Your safety is our top priority.

We actually offer all kinds of private transfers. We do transfer from hotel to hotel, from hotel to restaurants, from hotel to specific areas, shopping day, open times services, and all kinds of Tours, like going to thematic parks, Archeological zones, Cenotes, etc. Just let us know where do you like to go! contact us

We have newer Toyota Hiace minivans year 18-19-20-21-22-23, designed to transport up to 10 people comfortably. All our vehicles have AC, ample seats with safety belts, audio system to listen the music of your preference, else SUV SUBURBAN 15" TVs so you can enjoy a movie if the transfer service to your destiny takes more than an hour. In addition, our drivers have federal driver license, they are professional and specially trained to inform you about any question you have about the area and the best tourist attraction the Riviera Maya has to offer to its visitors. All our vehicles are covered by insurance for the peace of mind of our passengers.

All our transfers are 100% private, this means you and your group will drive directly to your hotel, there is not any sharing transfer with anybody else.

The most common payment method for these private transportation services is cash (US dollars preferably). You can pay to the driver on board during the ride or when you get to your hotel, resort or destination.

You can also use Mexican Pesos or Canadian Dollars. For Mexican Pesos just multiply the value of the transfer service by 20.00. For example, if your destination is Playa del Carmen, whose transfer service cost is $60 dollars (1-5 passengers one-way), in Mexican Pesos, it would be $1,200 MXN, and for Canadian dollars, just multiply the value of the transfer service by 1,25. For example, if your destination is Playa del Carmen, whose transfer service cost is $60 dollars (1-5 passengers one-way), in Canadian dollars, it would be $75 USD.

You can also Pay In Advance At Your Convenience using your PayPal account. Once you have booked with us, we'll send you a PayPal Invoice to your booking email for the total amount of your service and you'll have the choice of paying in advance whenever you think it's more convenient for you, for example, tomorrow, next week or the day before your arrival. If you decide to not pay in advance using PayPal, you will still have the alternative of paying in cash once the service is completed at your destination.

Amenities

Luxury Vehicles

Experience the utmost convenience as our luxury vehicles are equipped with advanced features and amenities. Sit back in plush leather seats, enjoy a smooth ride, and take advantage of state-of-the-art entertainment systems and climate control. Our vehicles offer a sanctuary on wheels, allowing you to relax and unwind while en route to your destination.

Enjoy Some Additional

These extras can be arranged in advance before you arrival at the airport. Feel free to let us know your preferences, and we will be happy to assist you in making the necessary arrangements.

Favorite Excursion & Tour

Discover your favorite excursion and tour experiences with us! Immerse yourself in the wonders of archaeological sites, explore breathtaking parks, dive into crystal-clear cenotes, and indulge in a fantastic shopping day. Book now and create memories that will last a lifetime.

Shopping Time

If your destination is a non-all-inclusive place, feel free to add 1 or 2 hours of stop time, to have all your groceries stock up on essentials. Book now and enjoy your shopping experience!

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